During the initial evaluation process, an Intellectual Disabilities/Developmental Disabilities Waiver Support Coordinator will meet with the person or family to further explain the services offered through the ID/DD Waiver Program. The Support Coordinator will discuss with the person/family which services could be most beneficial to the person. The Support Coordinator listens to each person/family and arranges services around each person's stated wishes and desires. The person/family is also offered a choice of provider for each service based on availability in their area. Based on this information, an individualized Plan of Care is developed, along with other required forms and documentation, and submitted to the Department of Mental Health/Bureau of Intellectual and Developmental Disabilities (BIDD) for review. After BIDD reviews the paperwork, the enrollment packet is forwarded to the Division of Medicaid for approval or disapproval. Once the packet is approved, it is submitted to the assigned Support Coordinator. The Support Coordinate connects the person/family with their approved services and chosen provider. The Support Coordinator monitors the effectiveness and appropriateness of the services via monthly telephone contacts and quarterly visits. The Support Coordinator acts as an advocate for each person by assisting them in navigating through the various service systems and determining the person's level of satisfaction with services.